Return policy

For orders placed on our UK website, we are working with our fulfilment partner Narvar to offer quicker and easier free returns. The UK returns portal is where you can register your return following our online process.

If you made your return via our UK returns portal, your refund will be processed and back in your account within 2-5 working days from when the courier scanned your return. Please allow 5-7 working days if you returned any items ordered from one of our Seasalt shops.

If you downloaded a freepost returns label, you should receive your refund email in 10-14 days (excluding weekends) after your parcel has been received. We're sorry this isn't as quick as usual. Please wait for at least 15 working days after your parcel has been received before contacting us. For more information, please see our 'Need help' icon on our Customer Services page.

Nothing! Returns through our UK returns portal are free.

We recommend you use our UK returns portal for easier free returns with a quicker refund.

• Visit our UK returns portal, you'll need the order number and email address used to place your order. Your order number can be found on your order confirmation email or in the ‘my order’ sections of your Seasalt Account.
• Select the items you want to return and the reason you’re returning them.
• Choose your return method and drop off to the Post Office.
• Once your return has been scanned by the Post Office your refund will be processed.

Please see the ‘UK Returns – by post’ section above for more information and a helpful video on how to return.

If you choose to return via the QR code option, you won’t need to print anything. The QR code will be sent to your email address, you'll need to be able to access this at the Post Office so they can scan the QR code on your smartphone and print your returns label for you.

If you choose the pre-paid shipping label option, you will need to print your returns label.

If you don't have access to a smartphone to receive a QR code or a printer to print a returns label, our Customer Services team can register your return and post a returns label to you. Please pop onto a Live Chat with us or call us on 01326 640075.

As part of our promise to reach carbon net zero by 2040, we’re using online returns. This means you’ll no longer receive a paper returns slip in your parcel. If your chosen pieces aren’t quite right, you can still return them quickly and easily with our online process.

Your order number can be found on your order confirmation email or in the ‘my order’ sections of your Seasalt Account. If you placed your order as a guest, it won't show in your Seasalt Account. In this instance, please refer to your order confirmation email.

You can choose between a digital QR code (no printer needed) or a pre-paid shipping label (printer needed).

A QR (quick response) code is a type of barcode that can be read easily by a digital device, and which stores information as a series of pixels in a square-shaped grid. Most smartphones have QR readers. If you return by QR code, the Post Office will scan this and then print your returns label for you.

All returns will be sent freepost by Royal Mail via their Tracked 48 service.

Our Customer Services team can register your return and post a returns label to you. Please pop onto a Live Chat with us or call us on 01326 640075.

If you've double checked your details and you're still having problems registering your return in the portal, or you would like to return an item outside of our returns policy, we’re here to help! Please contact our Customer Services team via live chat or by calling us on 01326 640075.

Unfortunately, you won’t be able to use our UK returns portal to return something outside of our returns policy. Please pop onto a Live Chat with us or call us on 01326 640075.

Unfortunately, you won’t be able to use our UK returns portal to return an item purchased in a Seasalt Shop. The quickest way to receive a refund for an item purchased in one of our shops is to return it to any Seasalt shop. Find your nearest shop.

If you prefer to post the item, or it’s not convenient to visit a shop, you can download and print a freepost return label here. Please enclose, a copy of your receipt, your name, address, contact telephone number and reason for return (too big/ small/ faulty etc.). Once we receive your return, our Customer Service team will contact you to arrange the refund.

If you've received an unwanted gift you can exchange it for a gift card or an alternative item in any of our Seasalt shops. Unfortunately, gifts cannot be returned or exchanged online. If you do not live near a Seasalt Shop, you'll need to contact the original purchaser to arrange a return for a refund.

We’re so sorry that you have a faulty item. Of course, we’d be happy to arrange a refund for you. If your order is not as you’d expect, please use the ‘Need Help’ icon on our Customer Services page, pop onto a Live Chat with us or give us a call on 01326 640075 and we'll sort it out as quickly as possible.

If you bought an item from one of our stockists, you’ll need to return it to the shop you bought it from. We usually find our stockists are very accommodating. However, if you have any problems.